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How to Hire the Right Staff for At-home Support

by | Aug 22, 2022 | Support Work | 0 comments

1.3 million elderly people in Australia require assistance in daily activities and around 1.4 million Australians living with disabilities need some kind of at-home support. Thry may need help with mobility, household work or self-care. As such, it is quite important to hire a Support Worker who can meet all of your or your loved ones’ support needs.

However, it can be quite a challenge. And you need to get it right from the get-go.  A poor hire might put you or your loved ones at risk or cause unnecessary stress and anxiety.

So, here is what you should do before hiring at-home support for you or your loved ones.

Ask Around

The more time you have to hire a At-Home Support Worker, the better. The last thing you want is to have to scramble to find a new Support Worker at the last minute when your current one suddenly quits.

 Ideally, you’ll have enough time to interview several potential Support Workers. This will give you the chance to get a feel for each candidate and find the right fit for you.

There are many ways to find potential Support Workers, including:

  • Talking with your doctor, social worker, or NDIS service provider. They may be able to help you find the right Support Worker.
  • Visiting your local senior centre. If you are looking for a caretaker for your parents or elderly relatives, you might want to visit a local senior centre
  • Ask friends and family members if they know of anyone who could be a good fit.
  • Posting an ad on a reputed and trustworthy online Support Worker sites

Check the Company’s Legitimacy

Once you have shortlisted the source, ensure it is legitimate. Check the company’s website or call them. You should also make sure that the company’s employees are legally allowed to do what they’re hired to do. If you want to hire a At-Home Support Worker from a legitimate source, you can always contact Providence Healthcare.

Providence Healthcare is a registered NDIS provider that helps people with disabilities and chronic health conditions live independently in their own homes as well as shared homes. Our mission is to provide quality care and support to people with disabilities.

Our support workers are highly trained and experienced in taking care of people with varied disabilities. We provide a range of support services including wound care, overnight support, and in-home care. Our support workers are hired after a rigorous application process and background checks to ensure a perfect match.

How to Choose the Right Support Worker

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Make enquiries about your At-Home Support Worker’s Training and Experience

Once you finalize the company you want to go with, find out what kind of training the Support Worker has had. Ensure that they are trained in the support services you require.

For example, if you are looking for a Support Worker for your old parents who are often sick, having a Support Worker trained in things like wound care, blood pressure monitoring, and wheelchair transfers could be a real asset.

 Ask about their experience, too. If they have experience with seniors, it will probably show in the way they work with your loved one. If the Support Worker has been working with seniors for a long time, chances are they’ve dealt with just about every situation you could possibly imagine.

The Caregiver Interview: Questions to ask

During the interview, try to get a sense of the Support Worker’s personality. You want someone friendly, patient, and easy to get along with. You also want to make sure they’re a good fit for your loved one. Create a list of questions beforehand. And ensure it contains everything you want to know about them.

Some of the common questions that can help you understand their personality and their suitability for the job are:

  • Why are you interested in this job?
  •  Do you like working with seniors/ people living with disabilities?
  • What kind of experience do you have?
  • Are you certified in any specific areas, such as first aid or CPR?
  • What are your expectations from this job?
  • Tell me about your typical day. – What type of environment do you like working in?
  • What kind of hours are you looking for?

 Duties and Responsibilities Checklist for your At-Home Support

Next, prepare a list of Support Worker duties and responsibilities. Include everything you want the Support Worker to do. This checklist will help you and your Support Worker to manage expectations and be on the same page.

The checklist would vary according to the support needs of you or your loved ones. And you should be as thorough as possible while preparing the list.

However, older people or people living with disabilities usually need help with some or all of these tasks:

  1. Prepare meals – This includes taking the time to plan and cook fresh and healthy meals that meet your loved one’s specific nutritional needs.
  2. Clean – This includes bathrooms, floors, windows, and other areas of the house.
  3. Shop – This includes going to the grocery store, farmer’s market, or other places to buy food and other items.
  4. Transportation – This includes driving you or your loved one to and from appointments, activities, and other places they need to go. It can also include driving other loved ones if need be.
  5. Companionship – This can mean anything from playing games to sitting quietly with your loved one.
  6. Exercise – This can be as simple as taking your loved one for a walk or helping them work out.
  7. Personal care tasks – This could include things like helping your loved ones with daily activities like bathing, brushing their teeth, and feeding themselves.
  8. Nursing tasks – PEG feeding, epilepsy management, diabetes management, wound management, mobility support, medication assistance and so on

Other Things to Ensure Before you Hire a Support Worker

If are hiring a Support Worker independently, make sure you have a written contract that outlines the Support Worker’s responsibilities, hours, and pay. You can find pre-written contracts on the Internet. This provides a clear outline of what each party expects from the other and avoids any potential problems in the future.

Make sure you know what they expect from you. Do they want you to contribute financially? Will they need a place to stay? Be sure to make your expectations known, too. Lastly, check references and verify licensure. You can usually find this information online.

 If you hire a Support Worker through an agency or an NDIS provider, make sure you find out how long the agency has been in business and how they screen their employees, You can also ask for references from current clients. Most agencies are happy to provide them.


A good Support Worker can make all the difference. If you have the right at-home support, it can make your life quite easier. A poor hire can make things much more difficult than they need to be. So use this checklist to find the best Support Worker for your loved one. You can also visit Providence Healthcare to find the right support worker for your loved ones.


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Providence Healthcare is dedicated to helping the people around us live better and more independent life. Let us know how we can help you.


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Providence Healthcare is the best NDIS service provider in Australia as we have always put the “People with Disabilities” first. Our mission is “To support those in our community who live with a disability with excellent services”. We aim to help people with disabilities and special care needs get all the support they require to become independent.

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Providence Healthcare is a client-centric organisation, that goes above and beyond to help participants reach their goals.