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All you need to know about NDIS Support Coordination

by | Jul 21, 2022 | NDIS | 0 comments

The National Disability Insurance Scheme (NDIS) is a government-funded scheme for people living with a with disability. The NDIS Support Coordination helps people with the NDIS by providing them with the necessary information, advice and referrals. The service is meant to help those who can’t help themselves. Let’s find out more below:

What is NDIS Support Coordination?

Support Coordination refers to the act of coordinating between two or more services, agencies or organisations involved in providing support for people with disability and their families. This includes information sharing, referrals, case management and other forms of assistance such as advocacy, advocacy training etc.. All these services are provided free of cost. The NDIS suppliers or third parties under contract with them (e.g., staffing agencies) usually provide these services..

NDIS aims to help Australian people with disabilities gain their freedom. The idea is to give them access to high-quality services, supports and programs in the same way as everyone else. So, the NDIS support coordination is meant to help them choose the right plan and get the best out of NDIS.

Who is a Support Coordinator?

An NDIS Support Coordinator is someone who is trained and experienced in the rights of people with disabilities. They provide support to people with disabilities and their families. Their main job is to help them understand the NDIS and what it can offer. These Support Coordinators have expertise in disability and carer issues. Moreover, they understand the importance of networking in helping the participants get the best plan.

They can help you understand your plan. How it works and how you can get the most out of it.

The Support coordinators can help you find the right home for your disability. They can assist you with the NDIS application process. A support coordinator assists you and advocates for your rights, both within NDIS and outside of it.

How can NDIS Support Coordination Benefit you?

Some of the areas where a Support Coordinator can assist you are:

  • To understand your NDIS plan and what it entails
  • Connect you with the right support providers
  • Negotiate their services and their cost with the providers so that you can get the best deal
  • Create service agreements and book services with the NDIS service providers
  • Assist you in preparing for your NDIS plan review
  • Help you optimise your NDIS plan

They can also help you with:

  • Understanding and implementing the NDIS-funded support
  • Connecting you to the community and other government services
  • Giving the right information for you to exercise choice and control
  • Providing Help in times of crisis

It is important to understand here that Support Coordination is not about finding a job or paying bills – it’s about making sure that people with disability have access to all their supports so that they can live independently and participate fully in society.

How do I get a Support Coordinator?

Your NDIS funding is based on what’s deemed  ‘reasonable and necessary for you to pursue your goals and live an independent life.

If deemed necessary, support coordination will be included in your NDIS funding. Following are the eligibility criteria for support coordination.

  1. If the person is likely to develop the skills and confidence needed to be able to navigate the NDIS independently. This is called capacity building
  2. The person doesn’t have an informal support network like friends and family, that could otherwise provide a similar style of support.
  3. If the person can gain a tangible benefit from having the assistance of a support coordinator.
  4. Is new to the NDIS and receiving their first plan or going through a significant life change.


Finding a Support Coordinator

If you are found eligible, a fixed amount of money is allocated to support coordination. And if your plan describes the level of support coordination it funds, you can only access that level.

However, if your plan doesn’t explicitly state the level of support coordination funded, you can choose the level of support coordination that suits your needs.

To talk to a support coordinator, visit your NDIS provider’s website. They will be able to help you find out more about how they can assist with your particular needs and what services they offer.

You can also directly call the NDIS on 1800 858 858 or visit their website.

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Providence Healthcare is dedicated to helping the people around us live better and more independent life. Let us know how we can help you.

Types of NDIS Support Coordination Services

NDIS Support Coordination can come in 3 levels.

1. Support Connection

This is the most basic level. Here a support coordinator helps you connect with different supports so you get the most out of your plan and achieve your goals.

2. Support Coordination

A support coordinator is meant to assist you in building the skills required to understand, implement and use the plan optimally. They are there to ensure that your NDIS plan helps you in building relationships, managing daily tasks and overall living a more independent and fulfilling life.

3. Specialist Support Coordination

This is the highest level of support coordination and it is meant for people with much more complex needs. Here a support coordinator can be a professional with an Allied health background or someone with Psychological expertise.

The goal of the regular and specialist support coordinators is the same – to help participants get the best out of their NDIS plan. However, in this case, the needs addressed are highly complex and need specialist support.



Support coordination can help you access the right services to live a good life. With the right support coordination, you can receive the best care and health services in your community. Providence Healthcare is a registered NDIS provider that helps people with disabilities and chronic health conditions live independently in their own homes as well as shared homes. Our mission is to provide quality care and support to people with disabilities.

Providence Healthcare’s Support Coordination service helps you explore all the options available to you and choose the services that suit you the most.

Tell Us More About You

Providence Healthcare is dedicated to helping the people around us live better and more independent life. Let us know how we can help you.


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About Us

Providence Healthcare is the best NDIS service provider in Australia as we have always put the “People with Disabilities” first. Our mission is “To support those in our community who live with a disability with excellent services”. We aim to help people with disabilities and special care needs get all the support they require to become independent.

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Providence Healthcare is a client-centric organisation, that goes above and beyond to help participants reach their goals.